PRIVACY POLICY

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Vitalis Care Center – Privacy Policy

Last Updated:

March 2026

Vitalis Care Center (“Clinic”, “we”, “our”, or “us”) respects and protects the privacy of patients and visitors who use our website and online services. This Privacy Policy explains how we collect, use, store, and safeguard personal information in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

By accessing or using our website, booking appointments, or submitting personal information through online forms, you (“Patient”, “User”, or “Visitor”) agree to the practices described in this Privacy Policy.

1. Scope of Policy

This Privacy Policy applies to all personal information collected through:

The Vitalis Care Center website
Online appointment booking forms
Contact forms and patient inquiries
Email or phone communication with the clinic
Third-party tools integrated into our website (analytics, hosting, scheduling systems)

2. Information We Collect

We may collect the following types of information when you interact with our website or services.

a. Personal Information

Full name
Contact number
Email address
Appointment date and time
Basic health concerns or consultation reason submitted through forms

b. Medical-Related Information

Basic symptom descriptions submitted during appointment requests
Information necessary to schedule consultations with physicians

c. Technical Data

IP address
Browser type and device information
Website usage data and analytics
Cookies used for improving website functionality

d. Communication Data

Messages sent through contact forms or email
Inquiries regarding services, appointments, or medical information

3.Purpose of Data Collection

Vitalis Care Center collects personal information for the following purposes:

Appointment Scheduling – To process and confirm patient consultations and appointments.

Patient Communication – To contact patients regarding appointment confirmations, updates, reminders, or responses to inquiries.

Healthcare Service Coordination – To help physicians understand the nature of the patient’s consultation before the visit.

Website Improvement – To analyze website usage and improve the quality of our online services.

Legal and Regulatory Compliance – To comply with applicable laws and healthcare regulations when necessary.

4. Lawful Basis for Processing

Personal information is processed under the following lawful bases:

Consent – When patients voluntarily submit information through forms or appointment requests.

Service Provision – When processing is necessary to schedule consultations or provide healthcare services.

Legal Compliance – When information is required for compliance with healthcare laws or regulatory requirements.

Legitimate Interest – To maintain the security, functionality, and improvement of our website and services.

5. Sharing and Disclosure of Information

Vitalis Care Center may share personal information only when necessary and under strict confidentiality.

Information may be shared with:

Authorized healthcare personnel involved in patient care
Website hosting and technology providers supporting our platform
Government authorities or regulatory agencies when required by law
Law enforcement agencies when requested through lawful orders

We do not sell, rent, or trade patient information to third parties.

6. data retention

Personal information collected through the website will be retained only for as long as necessary to fulfill its purpose.

Appointment information may be retained for administrative and healthcare service purposes. If a user requests deletion of their information, we will process the request within a reasonable period unless retention is required by law or medical record policies.

7. Data Security Measures

Vitalis Care Center implements administrative, technical, and physical safeguards to protect personal data, including:

Secure servers and restricted system access
HTTPS encryption for all website communications
Confidential handling of patient information by authorized staff
Monitoring systems to detect unauthorized access or data breaches

These measures help ensure that patient data remains protected and confidential.

8. Rights of Data Subjects

Under the Philippine Data Privacy Act (RA 10173), individuals have the following rights:

Right to Be Informed – To know how personal data is collected and used.

Right to Access – To request a copy of personal information stored by the clinic.

Right to Rectification – To request corrections of inaccurate or incomplete data.

Right to Erasure or Blocking – To request deletion of personal data under valid conditions.

Right to Object – To refuse certain types of data processing.

Right to Data Portability – To obtain personal data in a structured format.

Right to File a Complaint – To report concerns to the National Privacy Commission (NPC).

Requests regarding these rights may be submitted to the clinic through the contact details provided below.

9. Use of Cookies

Our website uses cookies and similar technologies to improve user experience.

Cookies help us:

Remember user preferences
Monitor website traffic and usage trends
Improve website performance and functionality

Users may disable cookies through their browser settings, though some features of the website may not function properly.

10. Children’s Privacy

Our website and services are not intended to collect personal information directly from children without parental or guardian supervision. Any information related to pediatric consultations must be submitted by a parent or authorized guardian.

11. Updates to this Privacy Policy

Vitalis Care Center may update this Privacy Policy from time to time to reflect changes in regulations, technology, or services. Updates will be posted on this page, and continued use of the website indicates acceptance of the revised policy.